Physician Independence
Are the physicians a group?
No. Each physician has a separate practice. Each physician sees his own patients and practices independently of the others. Each physician uses his independent medical judgement in providing you care. The physician seeing you is alone responsible for the medical care he provides you. The office space and other expenses are shared to provide you with the best and most cost-effective care possible.
If I see another physician at the office will my insurance coverage remain the same?
Not necessarily. Each physician is contracted with the insurance plans that he or she chooses and therefore you should not assume that by seeing another physician that you will still be covered (as a preferred provider arrangement). All 5 physicians are Medicare participating providers.
No. Each physician has a separate practice. Each physician sees his own patients and practices independently of the others. Each physician uses his independent medical judgement in providing you care. The physician seeing you is alone responsible for the medical care he provides you. The office space and other expenses are shared to provide you with the best and most cost-effective care possible.
If I see another physician at the office will my insurance coverage remain the same?
Not necessarily. Each physician is contracted with the insurance plans that he or she chooses and therefore you should not assume that by seeing another physician that you will still be covered (as a preferred provider arrangement). All 5 physicians are Medicare participating providers.
Office Policies
Where should I park and do you validate?
Parking is available in the open lot south of our building, entering off of Fair Oaks Avenue. Alternatively, you may park in the Huntington Hospital parking structure adjacent to our building. We do not validate for parking.
How do I reach the on-call doctor if I have an emergency?
Our phone (626)-449-6223. is answered by our staff during business hours. After hours a phone message will direct you to our answering service by pressing #1 on your phone when directed. The answering service will page the doctor on call. If for any reason your call is not returned in 30 minutes, please call again. If you feel you need to go to the hospital and you have not heard back from the doctor please proceed to Huntington Hospital, 100 W. California, Pasadena, CA 91105.
Parking is available in the open lot south of our building, entering off of Fair Oaks Avenue. Alternatively, you may park in the Huntington Hospital parking structure adjacent to our building. We do not validate for parking.
How do I reach the on-call doctor if I have an emergency?
Our phone (626)-449-6223. is answered by our staff during business hours. After hours a phone message will direct you to our answering service by pressing #1 on your phone when directed. The answering service will page the doctor on call. If for any reason your call is not returned in 30 minutes, please call again. If you feel you need to go to the hospital and you have not heard back from the doctor please proceed to Huntington Hospital, 100 W. California, Pasadena, CA 91105.
Lab Results
How will I get my lab results?
We will post a message on the patient portal in your account that tells you that your lab results are back and the results are normal.
How will I know the message is there?
You will receive an email from "Patient Services" advising you that there is a message for you on your secure portal account. The email will direct you back the website (www.huntingtonobgyn.com). Click LOG IN in the top navigation bar to access the portal.
Please click on "My Patient Page." You will then be asked for your username and password to login to your secure portal account.
What if I don't have a portal account? The portal is our preferred method for reporting normal labwork.
You are of course welcome to call the office for lab results if you prefer not to have a portal account. (626)-449-6223.
We will post a message on the patient portal in your account that tells you that your lab results are back and the results are normal.
How will I know the message is there?
You will receive an email from "Patient Services" advising you that there is a message for you on your secure portal account. The email will direct you back the website (www.huntingtonobgyn.com). Click LOG IN in the top navigation bar to access the portal.
Please click on "My Patient Page." You will then be asked for your username and password to login to your secure portal account.
What if I don't have a portal account? The portal is our preferred method for reporting normal labwork.
You are of course welcome to call the office for lab results if you prefer not to have a portal account. (626)-449-6223.
Creating a Patient Portal Account
Why do I need a Patient Portal Account?
The Patient Portal Account is a secure communication environment. Email is convenient but does not meet healthcare privacy standards. Through this account you can fill out patient information forms at home, update information, request prescription refills and pay your bill. We can communicate normal laboratory results to you.
Can you set up my account?
No, the account needs to be initiated by the patient. We are happy to help you either over the phone or at our lobby kiosk.
How long will it take?
Usually the account can be set up in 5-10 minutes.
Will I have to do this every year?
No. We only ask that you review your patient information form each year before your annual visit, make any changes, then resign and redate it.
What information will I need to set-up my account?
Most of the information will be obvious to you (address, birthdate etc) but it is helpful to have your insurance card, your employer's address ( if applicable) and an address and phone number of your preferred local retail pharmacy.
I think I set-up an account in the past but I forgot my user name and/or password, what should I do?
There is a "forgot my user name" and "forgot my password" option on the login screen. Your user name and password will be emailed to you.
Can you walk me through the set-up?
Sure, here it is step-by-step:
The Patient Portal Account is a secure communication environment. Email is convenient but does not meet healthcare privacy standards. Through this account you can fill out patient information forms at home, update information, request prescription refills and pay your bill. We can communicate normal laboratory results to you.
Can you set up my account?
No, the account needs to be initiated by the patient. We are happy to help you either over the phone or at our lobby kiosk.
How long will it take?
Usually the account can be set up in 5-10 minutes.
Will I have to do this every year?
No. We only ask that you review your patient information form each year before your annual visit, make any changes, then resign and redate it.
What information will I need to set-up my account?
Most of the information will be obvious to you (address, birthdate etc) but it is helpful to have your insurance card, your employer's address ( if applicable) and an address and phone number of your preferred local retail pharmacy.
I think I set-up an account in the past but I forgot my user name and/or password, what should I do?
There is a "forgot my user name" and "forgot my password" option on the login screen. Your user name and password will be emailed to you.
Can you walk me through the set-up?
Sure, here it is step-by-step:
- Click here to create a new patient portal account with our technology partner MedFusion.
- Fill in the information on the screen: name, birthdate (must be in mm/dd/yyyy format), zipcode and email address. Click on the "Continue" box at the bottom of the screen.
- On the next screen, some information will already be filled in for you, but you will need to choose "female", and insert your address and phone numbers. Please make sure to fill in all areas where an asterisk (*) is present as you will not be able to proceed from this screen if those fields are blank. You will then be prompted to choose a user id. You may use your email address as a user id. If you choose something else, the program may possibly deny it if it has already been chosen by another patient. You will then pick your own password and will be asked to enter it twice. Next you will choose a "secret question" and you will provide its answer. Please click both boxes at the bottom indicating that you have read the practice privacy policy and Intuit's privacy policy. Click on the box at the bottom that says, "Create an Account."
- If there is any missing information there will be a large yellow exclamation point at the top of the page. Fix any issues and click on "Create an Account" again.
- YOU ARE NOT FINISHED! You will now see a "Welcome, Your Name" in the upper left part of the screen. You will then be prompted to fill out 2 forms. The first is a patient information form asking for employment information, emergency contact information, pharmacy information and insurance information. The next for is an "Assignment of Benefits" explaining our office policies for payment and billing of insurance. Please type your name in the top box and type your name in the bottom box as an electronic signature. When you are finished click on the "Submit" box.
- A large green check mark should come on the next screen with "Thank you for completing our Assignment of Benefits Form." It should show you a pdf copy of your patient registration and the assignment of benefits form. You did it!
- If you are a Medicare patient, please go back to the "Patient Portal" on the main screen and choose "Health Forms." Please also fill out a Medicare Advanced Beneficiary Notice.
- If the patient is a minor (under 18 years of age), please go back to the "Patient Portal" on the main screen and choose "Health Forms." Please also fill out Consent to Treat a Minor.
- Give yourself a pat on the back for being so tech savvy!
